Wireless Technology: Transforming Your Hotel to a Five Star Success Story
From the moment your guests walk in the door, you want their stay to be memorable for all the right reasons. Wireless technology can help to make this possible, while providing you and your staff with the tools you need to make your hotel facilities more safe and secure for everyone on-site.
Having the right wireless technology working for your hotel can improve staff efficiency, and even job satisfaction and retention rates. Motivated staff that works quickly is the cornerstone of the hospitality industry, but you may be wondering how wireless technology can help to make this possible while improving your guests’ experience. In this post, we explore the different applications of wireless technology for hotels along with their benefits, so you can confidently make the decision to incorporate these solutions in your workplace.
Elevating the Guest Experience
Wireless has become a cornerstone of the guest experience – both for guest use and behind the scenes:
- Guest WiFi – Over 1/3 of travellers say that WiFi connectivity is the number one factor they look for when choosing a hotel. What’s more, over half of business travellers say that free WiFi is at the top of their list when searching for a hotel. According to studies, 40% of guests surveyed say that their experience with a hotel’s WiFi and internet service is likely to influence their return to that location, more so than amenities such as free parking or complimentary breakfast. Giving your guests access to a capable and easy-to-access WiFi network, along with information to enrich their stay, transforms them into advocates for your brand. It also allows you to keep in contact with them and inform them of news and upcoming promotions after they have concluded their stay.
- Wireless-Enabled Guest Response – Whether it’s for business or pleasure, when a guest stays at your hotel, they want to feel confident that their needs will be met. Today, hotels have access to the wireless technology required to deliver quick, efficient check-ins as well as respond to guest requests faster than ever before. Wireless technology enables your staff to provide guests with this experience, which in turn drastically reduces the amount of time valued guests have to spend waiting in lines or for servers.
- Point-of-Sale Solutions – Wireless ordering and point-of-sale (POS) solutions can go a long way toward increasing sales. If a guest is relaxing by the pool, they may not want to leave their spot to order a drink or food, but with the ability to order wirelessly and pay when their order arrives, they won’t have to. This technology reduces the potential for errors (as orders will not have to be taken and then re-entered into a standalone POS machine), and can result in happier guests, improved efficiency, and increased profits.
Keeping Your Staff Connected with Two Way Radios
In addition to providing guest satisfaction, it’s crucial for any successful hotel to keep its employees happy, safe and in constant communication when they’re on the clock. Motorola’s portable MotoTRBO two way radios make this possible. Options such as the SL7000 series, the SL300, and the XPR7000 series make use of Motorola’s WAVE application which extends the reach of these radios, allowing them to connect to anyone with a smart phone or other mobile device. This can make two way radios an invaluable tool when employees need to be coordinated in real-time.
With top notch wireless technology, concierge staff and housekeeping are able to quickly respond to requests from guests, as well as other staff members by voice and text messaging. In addition, these two way radios give you the ability to move around the property, interacting with and helping guests, as well as supervising your employees. Radio systems can also be integrated with work order management applications to reduce maintenance delays and paperwork.
Stay on Top of Inventory
Beyond managing guests and staff, barcode or RFID technology can help you manage your inventory. By having instant access to real-time numbers, you can have a better understanding of where your inventory levels are at all times. This will help you avoid out-of-stock items, as well as prevent you from over-ordering other items. Overall, investing in wireless technology will lower your costs and increase productivity by eliminating the time consuming process of manually tracking inventory.
An Investment in the Future
There’s really no doubt about it – investing in wireless technology now can pay off in both the short and long term for your hotel. Wireless technology can give your guests the experience they want, so that they continue to give you their business and become ambassadors for future guests. It can also provide staff with the tools they need to do their work more efficiently and safer than ever before. The end results for you are clear: happier guests, happier staff, improved productivity and, ultimately, increased profit.
Using industry-leading technology from Motorola, Cisco and Zebra, Nova Communications works with hotels and resorts across Nova Scotia, New Brunswick, Prince Edward Island and Newfoundland to provide the right solutions to keep guests satisfied and help their staff work better together.
For more information on how wireless technology can transform your hotel or resort, download the free MotoTRBO Hospitality Application Brief.