Professional Services

Professional Services

Our engineering and technical services teams are committed to creating and supporting wireless voice and data systems for corporate and government customers alike. Our experienced team members offer comprehensive implementation services for all of ROCK Networks’ products and integrated solutions across a wide range of industries—from design and engineering, to installation and maintenance.

Tech_equipment_rackRF Engineering

At ROCK Networks, we are proud of our track record for designing complex communications systems to be able to meet the specific needs of our corporate and government customers. We design and implement systems that incorporate multiple technologies, integrate with existing systems and networks and are built with products from multiple manufacturers. With experienced telecommunications engineers on staff, we can provide a wide range of services and solutions from the earliest stages of design through to implementation and maintenance.

ROCK Networks’ RF engineers can perform a wide range of services, including:

  • Turnkey project capability
  • RF coverage maps
  • RF path analysis
  • System design drawings
  • IP network design
  • Inspection and test plans
  • Factory Acceptance Testing (FAT)
  • Installation procedures
  • Commissioning procedures and documentation
  • As-build documentation
  • ILS documentation
  • Project management

Our engineers are experienced working with a wide range of technologies, including PTP, PMP, WiFi, digital two-way radio, satellite, cellular, M2M, and smartphones. They also have experience enabling technologies to make all wireless connections operate, from IP networking to UPS power backup.

Technical Services 

Our factory-trained technical services team covers all of your bases, from conducting site surveys and configuring, staging and installing equipment, to performing repairs and maintenance. We deliver these services as part of projects, as required services for repair and upkeep, or as part of an established maintenance contract. In addition to technical training and factory certification, our technical services team receives safety and related training to work in oil & gas and other environmentally sensitive workplaces requiring certification. ROCK Networks offers field service across Atlantic Canada, and elsewhere as required.

Team members are trained and experienced to work on a range of technologies, with wireless being our core competency:

  • Broadband PTP, PMP, and microwave
  • GPS tracking
  • Satellite
  • Barcode and RFID
  • Wi-Fi
  • Cellular
  • Two-way radio
  • Dispatch consoles
  • Mobile video

Our technical team has the test equipment, tools, safety gear, and support to get your wireless systems installed and working optimally. They also bring access to the expertise and resources of our partners, such as Hytera, Zebra, Cisco, and others.

Service & Maintenance Agreements

ROCK Networks’ service plans are tailored to fit your business needs, ensuring system reliability and lowering the operating costs of your system or network. Plans range from simple preventative maintenance to comprehensive full-service agreements.

ROCK Networks is registered to ISO9001:2015 quality standard.